Communicate with the Health and Life Help Desk through your own           personal secure mailbox. 

Click here

Medical, Dental and EAP Assistance

Call Health Advocate at 866.799.2728 

7am-8pm CT

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Healthcare Special Circumstances Fund

Application Form

Frequently Asked Questions

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Health & Life Help Desk


8am-6pm CT

Tips, Tools and Resources to Help You Understand Your  Medical Plan and Health Savings Account

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New to First Data? 

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Holiday Closures

Health Advocate's office is closed on December 25 and 26. The Employee Assistance Program is available. Call (866) 799-2728 for assistance.

The Health and Life Help Desk will close at 4 pm CST on December 24 and December 31. It is closed December 25 and January 1.

PayFlex is closed December 25 and January 1.

Edcor is closed December 24 and 25. It is open until 5 pm on December 31 and closed January 1.

VSP is open December 24 from 7 am - 6 pm CST. It is closed December 25. It is open December 31 from 7 am - 6 pm CST.

UnitedHealthcare is open December 24 from 7 am - 4 pm CST. It is closed December 25. It is open December 31 from 7 am - 7 pm and closed January 1. The Nurseline is open 24 hours a day, including all holidays, and can be reached at (800) 237-4936.

Free Shipping Day With NextJump

Thursday, December 18 is Free Shipping Day with First Data's Discount Program. Make a purchase through and you'll receive:
Free shipping on some purchases
Guaranteed delivery by December 24 from 100+ merchants
Up to 40% off top brands
Free 5-Star Status for the day - employees earn 50% more WOWPoints on all orders

2014 Tuition Reimbursement Deadline

The cut off for guaranteed 2014 tuition reimbursement is 12/22/2014 at 11:59 pm, EST. If you want to be reimbursed in 2014, your documentation needs be submitted by 12/22/2014.

Anything submitted after 12/22/2014, but before 12/30/2014 may be paid in 2014, however there is no guarantee.

If you need to ensure a 2015 reimbursement payment, you should submit your documentation for payment after 1/1/2015.

Watch Your Mail For Teladoc Information

Watch your home mailbox for important information regarding First Data's new Teladoc service.

As a reminder, you do not need to be enrolled in a First Data medical plan to use Teladoc. To learn more, click on the Health and Life Benefits tab on the left hand side of the page and scroll down to Teladoc.

Annual Enrollment is now over

To confirm your elections, log into the Your Benefits Resources website. If your choices need to be changed, call the Health and Life Help Desk at (800) 965-2238 no later than December 19, 2014. The Help Desk is open Monday - Friday, 8 am - 6 pm, Central Standard Time.

WellMatch Now Live

WellMatch, a cost estimator tool from Aetna, has launched for First Data Aetna members. To learn how to use WellMatch, please visit To access WellMatch, please visit

Help Is Just A Phone Call Away

Worried about your aging parents? Having problems with your teen? Want to learn more about marriage counseling, but don't know where to turn?

Health Advocate's Employee Assistance Program is there to help and is entirely free to First Data employees and family members. Call Health Advocate at (866) 799-2728 to take advantage of this valuable program.

Apple Discount Program Now Live

You asked for it, NextJump delivers! First Data employees can now access exclusive discounts on Apple products like computers, iPods, iPads, AppleCare and more. For more information on the NextJump program, please visit

Health Care Special Circumstances Fund

The Health Care Special Circumstances Fund will expire at the end of 2014.

To learn more or to apply, click on slide 4 above.